Response from the owner:Dear Androulla, Thank you so much for your kind words and thoughtful review. We're truly honored to have supported you during such an important time, and we're glad to hear everything went smoothly. Your recommendation means the world to us. From all of us at Rowland Brothers, thank you again for placing your trust in us. Kind Reagrds Joe Rowland Director

Response from the owner:Dear Julie, Thank you so much for your kind and heartfelt words. We are truly grateful that you took the time to share your experience during such a difficult time. Jackie is indeed a treasured member of our team here at Rowland Brothers, and your message reaffirms just how special she is. We’re so pleased to hear that she was able to offer you and your family the support, care, and reassurance you needed. Knowing that she helped ease the burden and made a difference means the world to us. I will make sure your lovely message is shared with Jackie. On behalf of all of us at the New Addington branch, thank you again for your trust and for allowing us the honour of looking after your husband with the dignity and respect he deserved. kind regards Tony Pearson New Addington Branch Manager

Response from the owner:Dear Stacy, Thank you sincerely for your kind and thoughtful review. It was our privilege to care for your brother and to support your family throughout this deeply emotional time. We are truly grateful for your trust in us and are pleased to know that our efforts brought some measure of ease and comfort during the process. Your kind words regarding the professionalism of our team, especially Sarah and the pallbearers, are deeply appreciated and will be shared with them. It was an honor to assist in laying your brother to rest with the dignity, style, and respect he so richly deserved. Kind Regards Joe Rowland Director

Response from the owner:Dear Richard, Thank you so much for your kind words. It was truly a pleasure to support you during this important time, and I’m grateful that you felt the service was professional, considerate, and well arranged. I take great pride in ensuring everything is handled with care and attention, and I’m glad the arrangements met your expectations. It was an honour to assist you and your family. Kind Regards Jan Neeson Branch Manager

Response from the owner:Dear Linda, We are truly sorry to hear about your experience and deeply regret any distress caused during such a difficult time. Providing the highest level of care and professionalism is extremely important to us, and we sincerely apologise for the errors and miscommunications you encountered. We take your concerns very seriously and would like to understand more about what happened to ensure that we learn from this and make the necessary improvements. Please do reach out to us directly at steve@rowlandbrothers.com so we can discuss this further and address your concerns personally. Once again, we are very sorry for any additional stress this may have caused you and your family, and we appreciate your feedback as it helps us to improve our services. Kind regards, Steve Rowland Managing Director

Response from the owner:Dear Jason, Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience. It was our privilege to support you through such a sensitive and unique situation. David, Charlie, and the entire team are deeply touched by your appreciation, and we're glad to have been able to provide reassurance and professionalism during a time that we know was challenging. Preserving dignity and offering compassionate support are values we hold dear, and it's heartening to know that came through in your experience. Thank you again for placing your trust in us. Kind Regards Joe Rowland Director

Response from the owner:Dear DT, Thank you so much for taking the time to share your kind words and positive experience with us. We are deeply touched by your feedback and are honoured to have been able to support you during such a difficult time. At Rowland Brothers, we strive to provide the utmost care, compassion, and professionalism to every family we serve. It is heart-warming to know that our services met your expectations and helped bring some comfort to you and your loved ones. If there is anything further we can do for you, please do not hesitate to reach out. We are here for you whenever you need us. Once again, thank you for your trust in us. With warm regards, Steve Rowland Managing Director

Response from the owner:Dear S Payne, Thank you so much for your wonderful review and for giving us a 5-star rating. It means the world to us to know that our team was able to provide the care and support you needed during such a sensitive time. We are committed to helping families like yours with compassion and understanding, and your kind words affirm that we are making a difference. Your feedback inspires us to continue offering the highest level of service to those who entrust us with their loved ones. If there’s anything further we can do for you, please don’t hesitate to reach out. We are always here to help. Warm regards, Steve Rowland Managing Director

Response from the owner:Dear Martin, Thank you so much for your wonderful review and for giving us a 5-star rating. It means the world to us to know that our team was able to provide the care and support you needed during such a sensitive time. We are committed to helping families like yours with compassion and understanding, and your kind words affirm that we are making a difference. Your feedback inspires us to continue offering the highest level of service to those who entrust us with their loved ones. If there’s anything further we can do for you, please don’t hesitate to reach out. We are always here to help. Warm regards, Steve Rowland Managing Director